Media: Dr Penny Williams

QUT Centre for Justice member and Senior Lecturer, School of Management, QUT Business School, Dr Penny Williams was interviewed on Radio 4BC last week responding to a story in the UK where BT has announced it is axing 55,000 jobs over the next decade.  BT say that up to 10,000 of these jobs will be in customer service as staff are replaced by technologies including artificial intelligence.

Listen to the interview here

Read more about Penny’s research here

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