We were delighted to partner with EB Games Australia in July to deliver a Keynote Conversation for over 50 of their Field Managers on the Sunshine Coast.
The business landscape has drastically evolved in recent years and COVID-19 has amplified this further. The importance and value of trust – business trust and customer trust, is now given more and more consideration.
QUT’s (and Australia’s) leading retail expert Prof. Gary Mortimer, presented “Consumer behaviour in a post COVID-19 World” at the Pharmacy Guild of Australia’s 2021 Australian Pharmacy Professional Conference.
Professor Mortimer presented on the ‘Rebirth of Retail’ and shared his insights on how the sector has changed and is adapting, particularly in response to the impact of COVID-19.
On 17 March, the Australian Retail Association (ARA) hosted their Leaders Forum, where I was fortunate to participate in conversations with some terrific panellists.
The restaurant industry has been hit hard by the Covid-19 pandemic and while Australia is considered among top 10 nations regarding the response to the coronavirus, it is not immune to sudden lockdown measures. What does this mean for consumer confidence?
One of the great ‘needs’ of all organisations, regardless of size, structure, location, industry and classification, is to understand the value delivery system. These matters, whether the organisation’s…
Occasionally, retail employees “break the rules” to help customers. However, what inspires some to do so? For example, a shop assistant who provides a refund without a docket, or a flight attendant who arranges a free meal for a passenger who is unable to pay.
I think most of us are on the same page in recognising that we’re living through unprecedented times. We don’t have the answers to many questions that are…
When was the last time you made a purchase online? More importantly, did you feel “edgy” or concerned at any time about your privacy, the security of your…