Adjusting to university Support Services

Student Voice

At QUTIC, my voice is being heard and my opinions are being used for the better of the group, which I have witnessed and experienced at several occasions described below.

In my last semester at QUTIC, I had the opportunity to be the student representative for the Diploma of Business students. We had three meetings and my role was to receive feedback, concerns, and ideas from my fellow classmates then discussed those matters in the meetings with QUTIC staff. Our monthly meetings mainly focused on ways for QUTIC staff to understand students’ feedback, hence how they could improve the student experience at QUTIC. Students’ feedback can sometimes be straightforward and hurtful, however, I observed that the staff responded positively when dealing with these difficult circumstances.

Student Representative Committee Meeting

There was one time when my study group came together to ask for our assignment  to be remarked because we weren’t satisfied with our result since we put lots of effort into our it. After having a consultation with the tutor and a re-evaluation with the Unit Coordinator, we successfully made some changes by showing our reasons why we deserved a better mark. Everything was settled nicely and we were glad that we had a chance to present our case and have our say.

Another experience is with my friend, Immanuel Ishimwe. We were both invited by Mr. Kenneth Beutel (Director of QUTIC) to participate in the International College Academic Board (ICAB) meetings. This was a rewarding opportunity for both of us to represent as part of the Student Voice at the table where strategies and changes are discussed. The ICAB is designed to enhance decision-making related to learning and teaching, academic standards, quality, and risk at QUTIC. Immanuel and I are doing our best to contribute and make a big impact to improve the experience of future students.

ICAB Meeting
From left to right: Mrs. Annetta Spathis, me, Immanuel, Mr. Ken Beutel.

Finally, at the Student Voice Session at the QUTIC Professional Development Day, together with other fellows, I got a chance to help teachers to understand and know more about international students’ perspective when adjusting to Australian learning environment. The student panel was divided into small groups with teachers to discuss the student studying experience at QUTIC under three topics, which were technology, assessment, and culture. By doing this staff and teachers’ can find an effective way to assist the student in their learning and make changes to improve student life at QUTIC.

QUTIC PD Day. From left to right: Zairo, Kim, Lesley, me, Mimi Smith, Mary, Nicole, Sam.

To make these events possible, I had to seize the opportunities by taking on roles, be open-minded and listen to other people’s concerns and be responsible.  Indeed, I got to know more students and teachers and I learnt lots from attending these sessions. I appreciated that QUTIC gave me these opportunities to be actively involved and make my own studying journey more efficient and memorable.

Most important of all, QUTIC takes students’ feedback into account and strive to enhance the learning environment better every day. I remember one staff member told me that “everything we got from today is built on students’ feedback”. So do not hesitate to give QUTIC your feedback, and make a difference while you are on your path to success.

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