Never fear, you can catch the recording today!
Journey mapping is a powerful tool to analyse and understand how people experience and interact with organisations, programs, services, and systems. For this reason many nonprofit organisations are using it to gain feedback from their beneficiaries, innovate and measure impact. Dr Ruth Knight from ACPNS explained what a journey map is, how you can easily use them to gain participants’ feedback, and how they can support your culture at work.
This Tea & Buns was held on 24 September 2020 and was one of the most popular Community of Practice conversations yet! Find out why by accessing the recording online.