Events

Journey mapping for nonprofits – Recording now available!

September’s Tea & Buns recording is now available.

At this free online Community of Practice, listeners joined a conversation about Journey mapping for nonprofits – What it is and why nonprofit leaders need to know about it.

Journey mapping is a powerful tool to analyse and understand how people experience and interact with organisations, programs, services, and systems. For this reason many nonprofit organisations are using it to gain feedback from their beneficiaries, innovate and measure impact. At this Tea and Buns, Dr Ruth Knight explained what the journey mapping concept is, how nonprofit leaders are using it to gain participants’ feedback and how it can support organisations’ culture.

If you’ve never heard of journey mapping before, watch the video to find out why it could be the next tool to add to your toolbox.

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Resources

Case study: https://www.smaply.com/blog/case-study-health-care

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