Journey mapping for nonprofits – What it is and why you need to know about it
FREE COMMUNITY OF PRACTICE | Thursday 24 Sept, 9:00am-10:00am AEST
Can’t attend in real time? You should still register; all registrants will receive a copy of the recording.
Journey mapping is a powerful tool to analyse and understand how people experience and interact with organisations, programs, services, and systems. For this reason many nonprofit organisations are using it to gain feedback from their beneficiaries, innovate and measure impact.
At Tea and Buns this month, Dr Ruth Knight will be explaining what a journey map is, how you can easily use them to gain participants’ feedback and how they can support your culture at work.
If you’ve never heard of journey mapping before, come and learn why it could be your next tool for the toolbox.